How and Why to Improve IT Service Management in Healthcare
Common IT Management Pain Points for Healthcare Organizations It’s difficult to manage IT services or gain operational visibility with disparate tools and point solutions amassed over time. “Many healthcare organizations…
UK Cyber Resilience Bill extends oversight to OT suppliers and managed service providers, raises security baseline
The U.K. government on Wednesday introduced new legislation to strengthen national defenses against cyberattacks targeting critical sectors such as healthcare, transport, and energy. The proposed Cyber Security and Resilience Bill,…
Sam Altman Says AI Will Speed up Job Turnover, Hit Service Roles First
Sam Altman thinks artificial intelligence is about to hit the job market, and customer service workers will be the first to feel it. “I’m confident that a lot of current…
Fire service leaders share their priorities
By FireRescue1 Staff Artificial intelligence may have been the tech tool on everyone’s radar in 2024, but the chasm between simply creating a ChatGPT account and actually implementing an AI…
Gen Z’s Reaction to Negative Brand Experiences: The Confluence of Customer Service and Technology
The reactions and preferences of Generation Z (Gen Z) consumers are playing an increasingly pivotal role in shaping brand strategies. With the advent of digital technology and social media, Gen…